CreaTec products are of very high quality and should operate without problems for a long time.
If nevertheless a repair is necessary, please note the following:

  • Have your serial number (S/N) with you.

  • Before returning the goods or any part of it to CreaTec, contact the service department to obtain an RMA number (Return Authorization).
    This number is essential to identify your shipment at Customs Office and at CreaTec, it is also important to accelerate the process.

  • The shipment must be dispatched with a contamination list. Declare all materials which have been used in the evaporations chamber.
    Because of the contamination risk for CreaTec personnel and equipment, the shipment will not be opened without the list.


On request, we also offer repair and maintenance of products from other suppliers.